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Jom Discount Refund Policy

This updated refund policy provides clarity on the non-refundable nature of the subscription service and addresses the process for handling product refunds with merchants, including the option to lodge complaints for unresolved issues. Adjust contact details and other specifics as necessary for your business.

Overview

At Jom Discount, we strive to provide exceptional value and service to our members. As a subscription-based service, our primary goal is to ensure that our members continuously enjoy exclusive discounts and deals across various categories.

No Refunds Policy

Due to the nature of our subscription model, all fees and charges paid by members are non-refundable. This policy applies to all subscription tiers and periods, including monthly and annual plans. Once a subscription fee has been charged to your account, it is final and non-refundable.

Subscription Management

Cancellation:

  • You have the option to cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle. You will continue to have access to your membership benefits until the end of the billing cycle, at which point your subscription will not be renewed, and you will not be charged further.

Auto-Renewal:

  • All subscriptions are set to auto-renew at the end of each billing period. To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date.

Product Refunds

If you have purchased a product from one of our merchants and are seeking a refund, please contact the merchant directly. Each merchant has its own return and refund policies, which they will follow. However, if you encounter any issues or are not satisfied with the resolution provided by the merchant, you can lodge a complaint with us. We will assist in mediating the dispute to ensure a fair outcome.

Exceptions

In exceptional circumstances, we may consider a refund request if there has been a clear error on our part or if there are extenuating circumstances that warrant special consideration. To request a review of your case, please contact our customer support team at support@jomdiscount.com.

Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

Thank you for your understanding and for being a valued member of Jom Discount. We appreciate your continued support and look forward to providing you with ongoing savings and exclusive deals.